At Calabash Cove Resort & Spa, we are committed to protecting the privacy and personal information of our guests and website visitors. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, make a booking, or communicate with us.
By using our website, submitting an enquiry, or making a reservation, you agree to the practices described in this Privacy Policy.
Information You Voluntarily Provide
When you make a reservation, request information, subscribe to our newsletter, contact our team, or otherwise communicate with us, you may voluntarily provide personal information. This may include:
- Name
- Email address
- Phone number
- Postal address
- Payment and billing information
- Travel preferences and booking details
- Any other information you choose to provide
We collect and use this information solely for legitimate business purposes, such as processing reservations, responding to enquiries, delivering services, and providing relevant communications or offers.
Information We Automatically Collect
When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:
- IP address
- Browser type and device information
- Pages visited and time spent on the website
- Referral source and website interactions
This information helps us understand how our website is used, improve performance, enhance user experience, and support marketing and analytics activities. Cookie data generally does not identify you personally.
Cookies
Our website uses cookies to improve functionality, analyse website traffic, and support marketing efforts. You may choose to disable cookies through your browser settings; however, some features of the website may not function optimally as a result.
Information Sharing with Third Parties
We may share your personal information with trusted third-party service providers, strictly for business purposes, including:
- Secure payment processors for booking transactions
- Booking and reservation systems
- Website hosting and IT service providers
- Email and marketing platforms (only if you have opted in)
- Analytics and advertising partners to improve our services and communications
We may also disclose information when required by law or to protect the rights, safety, or property of Calabash Cove Resort & Spa, our guests, or our partners.
We do not sell or rent your personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction.
- Sensitive information is protected using secure technologies such as SSL encryption
- Payment transactions are processed through secure third-party gateways and are not stored on our servers
- Access to personal data is restricted to authorised personnel only
Access, Updates, and Communication Preferences
You have the right to:
- Request access to the personal information we hold about you
- Request corrections or updates to your information
- Withdraw consent for marketing communications at any time
To make a request or update your preferences, please contact us at:
You may unsubscribe from marketing emails at any time using the link provided in our communications.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce agreements.
Third-Party Websites
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those external websites. We encourage you to review the privacy policies of any third-party sites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be posted on this page and will take effect immediately upon publication.
We encourage you to review this Privacy Policy periodically.
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at info@calabashcove.com.
